FAQs

DELIVERY


What shipping methods are available?
We send all orders using Royal Mail 1st class service.

What is the dispatch time of my order?
We aim to dispatch all orders 1-2 days after receiving your order. During peak periods there may be a slight delay.


Where do you deliver?
We currently only ship to the UK. If you are outside of the UK and would like to purchase our cards, please contact us and we can quote on delivery.


How is the shipping cost calculated?
1 Card – 99P
2-3 Cards - £1.49
4+ Cards – Free Postage

My order hasn’t arrived
Please allow 5 working days for Royal mail to deliver your order. In the event that your order has not arrived after 5 days please contact us.


RETURNS


If you are not 100% happy with your online purchase, you can return it us, within 30 days of receipt. Any cards being returned must be sent in their original packaging and in an unused condition. Please email admin@foxandbutler.com stating your order number, full name, delivery address, item being returned and reason for return. A member of our team will then advise you on next steps. Please note that postage fees are non-refundable.


FAQS

Can you write and send a card for me?

Unfortunately, at present we do not currently offer this service.

How many cards do I have to buy?

There is no minimum order – you can buy a single card if you wish.

How do I become a stockist of your cards?                                                        

If you would like to stock Fox & Butler, please visit www.pigmentproductions.com for our trade website.

If you have any further questions, please contact us by email at admin@foxandbutler.com, by phone on 01423520098, or by post at Pigment Productions, Chadwick House, The Old Stables, Harrogate, HG12AN.

 

Pigment Productions LTD (05968987)